Amina Okello

• Greeted the guest, confirmed the towel request, updated the supervisor, and returned with the items.

  Q1 00:18EVD-Q1-018

• Explained checking that the guest had received every requested item before leaving the room.

  Q1 00:25EVD-Q1-025

• Described thanking the guest and recording the request for the next shift handover.

  Q1 00:32EVD-Q1-032

• Prepared 12 rooms by following the hotel checklist from the entrance through the bathroom.

  Q2 00:29EVD-Q2-029

• Explained replacing linen, restocking supplies, and checking each surface before closing the room.

  Q2 00:36EVD-Q2-036

• Described separating clean and used linen throughout the room preparation process.

  Q2 00:43EVD-Q2-043

• Used a written checklist before asking the supervisor to inspect the completed room.

  Q3 00:40EVD-Q3-040

• Returned to correct one missed bathroom item after the supervisor completed the inspection.

  Q3 00:47EVD-Q3-047

• Recorded completed rooms on the shift sheet before moving to the next floor.

  Q3 00:54EVD-Q3-054

• Ordered rooms by departure time and started with the room needed first by reception.

  Q4 00:51EVD-Q4-051

• Called the supervisor when a late departure changed the order of the room list.

  Q4 00:58EVD-Q4-058

• Completed the priority room before returning to the remaining rooms on the floor.

  Q4 01:05EVD-Q4-065

• Reported a missing item to the supervisor and noted the room number on the shift sheet.

  Q5 01:02EVD-Q5-062

• Told reception when the priority room was ready for the arriving guest.

  Q5 01:09EVD-Q5-069

• Shared the remaining room list with the next shift during handover.

  Q5 01:16EVD-Q5-076

• Left a guest item untouched, called the supervisor, and followed the lost property process.

  Q6 01:13EVD-Q6-073

• Recorded the room number and item description while the supervisor was present.

  Q6 01:20EVD-Q6-080

• Explained keeping the room secure until the item was collected under the hotel process.

  Q6 01:27EVD-Q6-087

• Placed a warning sign before cleaning the wet bathroom floor.

  Q7 01:24EVD-Q7-084

• Stored cleaning materials on the trolley and kept the trolley beside the room entrance.

  Q7 01:31EVD-Q7-091

• Reported a damaged power socket to the supervisor before continuing the room check.

  Q7 01:38EVD-Q7-098

No stored evidence line for this competency.