Amina Okello

• Greeted the guest, confirmed the towel request, updated the supervisor, and returned with the items.

  Q1 · 00:18 into the answer

• Explained checking that the guest had received every requested item before leaving the room.

  Q1 · 00:25 into the answer

• Described thanking the guest and recording the request for the next shift handover.

  Q1 · 00:32 into the answer

• Prepared 12 rooms by following the hotel checklist from the entrance through the bathroom.

  Q2 · 00:29 into the answer

• Explained replacing linen, restocking supplies, and checking each surface before closing the room.

  Q2 · 00:36 into the answer

• Described separating clean and used linen throughout the room preparation process.

  Q2 · 00:43 into the answer

• Used a written checklist before asking the supervisor to inspect the completed room.

  Q3 · 00:40 into the answer

• Returned to correct one missed bathroom item after the supervisor completed the inspection.

  Q3 · 00:47 into the answer

• Recorded completed rooms on the shift sheet before moving to the next floor.

  Q3 · 00:54 into the answer

• Ordered rooms by departure time and started with the room needed first by reception.

  Q4 · 00:51 into the answer

• Called the supervisor when a late departure changed the order of the room list.

  Q4 · 00:58 into the answer

• Completed the priority room before returning to the remaining rooms on the floor.

  Q4 · 01:05 into the answer

• Reported a missing item to the supervisor and noted the room number on the shift sheet.

  Q5 · 01:02 into the answer

• Told reception when the priority room was ready for the arriving guest.

  Q5 · 01:09 into the answer

• Shared the remaining room list with the next shift during handover.

  Q5 · 01:16 into the answer

• Left a guest item untouched, called the supervisor, and followed the lost property process.

  Q6 · 01:13 into the answer

• Recorded the room number and item description while the supervisor was present.

  Q6 · 01:20 into the answer

• Explained keeping the room secure until the item was collected under the hotel process.

  Q6 · 01:27 into the answer

• Placed a warning sign before cleaning the wet bathroom floor.

  Q7 · 01:24 into the answer

• Stored cleaning materials on the trolley and kept the trolley beside the room entrance.

  Q7 · 01:31 into the answer

• Reported a damaged power socket to the supervisor before continuing the room check.

  Q7 · 01:38 into the answer

No stored evidence line for this competency.